FAQs
How can I delete my DSMN8 account?
If you wish to delete your DSMN8 account you can always head to your own profile here , which you will find by clicking on the avatar in the upper right side of the screen and then the pencil. Once y…
How do I find/search content?
If you want to search for a particular article, feel free to use the filter section
Can I approve Team Leader or Curators posts before the content is published?
Yes, you would need to ask your colleagues who are set as the Team Leaders or Curators to curate content as they normally would, but instead of submitting the post they would need to save it as a dra…
Why is my post private?
If you have crafted a post using the “New Post” feature within the platform, this means you have curated a Personal Post. Personal posts are posts created directly through the platform to go live on…
Is UTM Tracking added to posts?
UTM tracking is added as standard on all DSMN8 shared posts. This is visible in the post URL after having clicked through on a shared article. DSMN8 also has customisable URL tracking, meaning you ca…
Which types of content can be added to the platform?
Link to Share posts. The main type of content seen in the DSMN8 platform is an article with a link. URL link articles are the most natural form of content to add to your advocacy program, linking to…
How do I tag colleagues or companies?
Tagging a company or DSMN8 user on LinkedIn encourages engagement and offers greater visibility to your post. In the post caption, type the @ symbol and start typing out the company or DSMN8 user tha…
What is a content source and how do I add one?
Content sources are anywhere that you regularly publish your company content (corporate LinkedIn page, Facebook, YouTube etc). DSMN8 scrapes content every 60 minutes from your sources and then pulls…
How do I delete content?
Content can be deleted from the feed or scheduling area at any time. Deleting content will mean that any shares that are scheduled by users, or any automated shares that have not completed will not b…
What is the difference between Admins, Team Leaders and Curators?
There are a number of different roles within DSMN8 that have elevated access beyond a standard user. Whilst you may have global admins with full access to everything in DSMN8, you can also utilise Te…
Can I boost posts from my Senior Leaders' LinkedIn accounts?
Unfortunately not, posts can only be boosted if they have originally come from your corporate LinkedIn page or a personal post that has been curated by a user within the DSMN8 platform. If you were l…
What is the difference between Teams and Groups?
Teams. Creating teams means you are able to segment your content by these teams, making it possible to push the right content to the right people. Segmenting your users also proves useful for Analyti…
Which types of content should I add to the platform?
Different types of content have different goals, as well as varying levels of effectiveness. This can range from how engaging the content might be when shared by an employee, to how likely employees…
Where is my DSMN8 registration code?
Your verification code can take a few minutes to arrive in your inbox so it is always great to check your spam/junk folder as they can sometimes land in there by accident as well. If it's not in your…
Why is my reset password email not coming through?
If you are having issues not receiving the email to reset your password, please make sure to check your spam folder, as it could accidentally land there. If more than 20 minutes have passed and you s…
Why is my mobile app crashing?
In the event that you are having difficulties using your DSMN8 mobile app because it closes unexpectedly or crashes, please make sure to: Check you have the latest updated software version of your ph…
Can I use auto scheduling in other social media platforms other than LinkedIn?
For the moment Auto-scheduling is limited only to LinkedIn. Other social media platforms have in place specific settings of sharing content onto them that make using this feature not possible yet.
Why am I seeing different content in my feed compared to my colleagues?
The content you see on your feed is the content that has been tagged to the teams and groups you are part of, and chances are that your colleagues are part of others. You can always change the teams…
Can I write a post for my colleagues to share?
If you are not an admin of the DSMN8 platform, you will not be able to curate a piece of content that your colleagues will be able to share. Curation permission is only available to specific users wi…
Why is my comment or like on the post in the DSMN8 feed not showing on LinkedIn?
Whenever you decide to interact directly with the posts that appear in the platform's feed, whether that is a like or a comment, those interactions are exclusively internal to the platform and only t…